If nothing starts at all, first go through preparing your PC: most cases end there.
Windows protection, antiviruses and anticheats#
Windows Defender or an antivirus is enabled#
The most popular issue. Turn Windows Defender off completely and remove other antivirus software — how exactly is described in preparing your PC.
Reputation-based protection is on#
Open the START menu, type "Reputation-based Protection", open that window and disable all options.
Core isolation and Secure Boot are on#
Click "Start", type "Core Isolation" and disable all options in the opened window. Secure Boot has to be disabled in the BIOS as well.
Conflicting anticheats#
Installed FaceIt and Riot Vanguard anticheats may interfere with the software. Remove them via "Add/Remove Programs".
System and connection#
Wrong system time#
Open the "Settings" app (Windows + I), go to "Time & Language" and in the "Synchronize your clock" section click "Sync".
Virtualization is disabled#
The software requires virtualization and Hyper-V to be enabled. Activate these features in your system if they are off.
Connection issues#
Sometimes the software does not run because it cannot reach the servers. Try running the loader with a VPN enabled.
Injection and the game#
Injection or gameplay issues#
If the injection fails or something goes wrong in game (ESP lags and the like), switch the screen mode to "Borderless / Windowed / Windowed Fullscreen" in the game settings.
ESP is displayed incorrectly#
Set screen scaling to 100% in display settings and set the same resolution in game settings.
Black screen in Path of Exile#
Optimizations for windowed games have to be off in Windows 11. System-wide:
- Win + I → System → Display → Graphics.
- Click Change default graphics settings.
- Toggle off Optimizations for windowed games.
- Restart the game or the PC.
Or for one game only:
- Right-click the game's .exe file → Properties.
- Compatibility tab → click Change settings for all users (optional).
- Check Disable fullscreen optimizations.
- Click Apply → OK.
Nothing helped#
Go to the "Device Information" tab in the loader, take a screenshot and attach it when contacting technical support — it will speed up resolving your issue.