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REFUND POLICY

A refund or product replacement is provided only when the site administration is unable to fulfill its obligations. Eligible cases include:

  • Delivery of an invalid activation key that cannot be replaced.
  • Complete inability to provide or deliver the product due to technical faults on our side.

1. SPECIAL CONDITIONS FOR HWID SPOOFERS

These conditions apply only to spoofers that carry the Warranty badge on their product page. Spoofers without that badge are non-refundable.

There is exactly one ground for a spoofer refund: the spoofer failed to lift the hardware (HWID) ban in the game it was bought for, while that game — or the anti-cheat that issued the ban — is listed as supported on the spoofer's product page. In particular, the following are not grounds for a refund:

  • The game is not supported. Every product page states which games and anti-cheats the spoofer covers, and checking that list before buying is on you. A spoofer that does not cover your game is an incorrect purchase (see 2.1), not a refund case.
  • The ban is on the account, not on the hardware. A spoofer replaces hardware identifiers only. It never lifts a ban placed on a game account, so an account that stays blocked after a successful spoof is not a refund case.

Where that ground applies, all of the following conditions must be met as well:

  1. 24-Hour Request Window: Any refund claim for a spoofer must be submitted within 24 hours from the time of purchase. Requests made after 24 hours will not be considered.
  2. One Key per Developer: The same person can have a refund approved for a maximum of one key from the same developer.
  3. License Restrictions: Refunds for spoofers are strictly limited to their minimum duration licenses only. Keys with longer durations are non-refundable.
  4. Mandatory Troubleshooting Requirement: The ban is still in place even after a clean reinstallation of Microsoft Windows. Technical support may request proof of a fresh Windows setup before processing a refund.

2. NON-REFUNDABLE CASES

Refunds or key replacements will NOT be issued under the following circumstances:

2.1 Compatibility & User Error

  • Failure to Check Requirements: You did not verify technical requirements (e.g., Windows version, OS build, processor brand) prior to purchase.
  • Incorrect Purchase: You bought the wrong product by mistake.
  • Lost Access: You lost or forgot your account credentials, login, or password for the loader/software.
  • Expired Keys: You allowed your license key duration to expire without contacting support or following troubleshooting instructions.

2.2 Non-Compliance & Misuse

  • Refusal to Follow Instructions: You refuse to follow the provided setup guides or instructions from technical support personnel.
  • HWID / Multi-PC Violations: Attempting to use a single key on multiple computers resulting in an Invalid HWID error (1 key is strictly valid for 1 PC).
  • Bans & Tampering: Your account/key was suspended within the loader or banned directly by the product developer for any reason.
  • In-Game Bans: You received an in-game ban or block while using the product.

2.3 Product Status & Dynamic Features

  • Maintenance & Updates: The product is currently undergoing an update or is temporarily inoperable (before or after purchase).
  • Ignored Product Status: Every product page shows the product's current status, and only undetected means it is working normally. Products marked testing, updating or risky are sold as is: the site shows a warning before checkout, and confirming it means you accept the risk.
  • Feature Adjustments: Minor feature variations compared to the site description (features may be temporarily disabled for testing, updates, or permanently removed by developers).
  • Discontinuation & Shutdown: The third-party developer has officially stopped supporting or updating the product, or the product — and the project behind it — has shut down for good. The unused remainder of the license is not refunded, including when the key was bought for a long term.

3. REFUND REQUEST PROCESS

Approved refunds are issued exclusively to your site balance (store credit). Refunds cannot be transferred or returned to external payment methods, bank cards, or crypto wallets under any circumstances.

To request a refund or get assistance with your order, please reach out to our support team using the contacts listed on the website.