Known errors and solutions

Find your error with Ctrl+F — below it is written exactly as the loader prints it.

The list is shared by every Arcane product, the radar included. If nothing starts at all, check the preparation first: third-party antivirus removed, Windows Defender and SmartScreen off, FaceIt and Vanguard removed, and the computer restarted after Intel RST was disabled — an antivirus left enabled and a skipped restart account for more than half of all errors.

The loader closed without an error#

Install the Visual C++ libraries (download) and run the loader again.

Make sure all antiviruses are disabled on Windows 10#

1. Remove every third-party antivirus.
2. Turn off real-time protection.
3. Turn off SmartScreen.

Make sure all antiviruses are disabled on Windows 11#

1. Download both files.
2. Run Turn_ON, accept the registry changes, restart the computer.
3. Run Turn_OFF, accept the registry changes again and restart the computer once more.
4. If that did not help, check that the antivirus is actually removed and real-time protection is off.

Library error on an AMD graphics card#

The loader cannot reach the AMD Software libraries. Go through the steps and stop as soon as it works.

1. Install the latest Visual C++ libraries (download).
2. Open Task Manager and end every AMD process: AMD Radeon, AMDSrv…, AMDow, CPUMetrics and the rest with those names.
3. Open the folder AMD Software: Adrenalin Edition is installed in. By default that is C:\Program Files\AMD\CNext\CNext.
4. Download and unpack Libs.rar, then copy the DLL files into that folder, replacing the existing ones.
5. If the files will not copy and Windows says the file is open in another program, the AMD processes are still alive — go back to step 2 and check the list again.
6. Start AMD Software and turn the performance metrics display back on: replacing the files resets that setting, and the overlay does not work without it.
7. Go back to launching the software.

Please make sure PIN is not set in Windows sign-in options and manually disable Hyper-V#

1. Remove the Windows sign-in password and PIN completely.
2. Temporarily disable CPU virtualization in the BIOS.
3. Run PowerShell as administrator and execute the commands. You can paste all of them at once, there is no need to copy line by line:

takeown /F "C:\Windows\System32\hvix64.exe"
icacls "C:\Windows\System32\hvix64.exe" /grant *$(([System.Security.Principal.WindowsIdentity]::GetCurrent()).User.Value):F
takeown /F "C:\Windows\System32\hvax64.exe"
icacls "C:\Windows\System32\hvax64.exe" /grant *$(([System.Security.Principal.WindowsIdentity]::GetCurrent()).User.Value):F
del "C:\Windows\System32\hvix64.exe"
del "C:\Windows\System32\hvax64.exe"

4. Turn CPU virtualization back on in the BIOS.

The full walkthrough for disabling Hyper-V — with DISM, bcdedit and the registry keys — lives in the common section: disabling Hyper-V.

Failed to map memory#

1. Check how much RAM you have. Less than 12 GB and the software will not start, that is a hardware requirement; contact support.
2. Turn off every startup program and restart the computer.
3. If that did not help, download AutoRuns and disable everything registered under CurrentVersion\Run.

Incorrect hwid#

Open cmd as administrator and run the commands one after another:

wmic diskdrive get Caption, SerialNumber
wmic baseboard get SerialNumber

They show the same data the loader reads: the model and serial number of the drive and the serial number of the motherboard. If either one fails or comes back empty, the problem is on the system side — a Windows reinstall usually fixes it.

AES instruction set is not supported#

The CPU does not support the AES instruction set. There is no way around it — the software will not work on this hardware. Contact support.

Please enable Intel VT-X in the BIOS#

Enter the BIOS, find the option called "Intel Virtualization Technology" or "Intel VT-X" and enable it.

Please enable AMD-V in BIOS#

Enter the BIOS, find the option called "AMD-V" or "SVM Mode" and enable it.

VMX/SVM is not supported#

1. Open "Control Panel" → "Programs and Features" → "Turn Windows features on or off" and clear the "Virtual Machine Platform" and "Hyper-V" checkboxes.
2. If the error is still there, open cmd as administrator and run:

bcdedit /set hypervisorlaunchtype off

3. Restart the computer.

Please disable secure boot in the BIOS#

Enter the BIOS and turn Secure Boot off.

Secure boot keys are incorrect and need to be enrolled#

The error means the Secure Boot keys are not enrolled. They have to be written once, and then Secure Boot is turned off again.

1. Enter the BIOS, enable Secure Boot and save the settings.
2. Check the result: open PowerShell and type Confirm-SecureBootUEFI. A True answer means it was enabled correctly.
3. Restart the computer, go back into the BIOS and disable Secure Boot.

Unsupported firmware#

The system drive uses the MBR layout while GPT is required. Convert it with the built-in Windows tool mbr2gpt or any other disk management utility.

The conversion touches the partition layout of the system drive. Back up your important files before it.

The menu is there but does not react, or opens only on the second try#

The cause is almost always the same: the wrong overlay is fighting for the rendering, or the rights are wrong.

• Run the overlay application — NVIDIA App, AMD Software, Discord or SteelSeries GG — as administrator.
• Run Steam without administrator rights if you play through Steam.
• Turn off the EA App overlay in the app settings if the game starts through it.
• Turn off every other third-party overlay and keep only the one the software runs through.

The menu disappears, or the visual features do not work#

1. If the game was patched, wait for the product update: the features will not work until then.
2. Verify the integrity of the game files, or better, reinstall the game completely.
3. If that did not help, contact support.

Nothing helped#

Take a screenshot of the error and send it to support. If a remote session is needed, install AnyDesk and send its ID there as well — that speeds the case up.